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GS / Decision OS V3 / 05.08.26

Governing question / Does the grammar remain recognisable when the medium changes?

Applications

HomepageDigital / responsive
GreenSquare / Decision capability

Make the next move defensible.

Start with the open question
Which decision is currently consuming more time than it should?
Executive Decision BriefDigital / print
Decision brief / EU-OM-27.4 / 05 August 2026

Use two partners and retain strategic accounts in-house.

Why this option

Meets the Q4 break-even objective while containing continuity risk around the 25 accounts that drive 61% of revenue.

Trade-off accepted

Lower direct control in exchange for €1.4m annualised savings.

What remains open

Transferred-account churn and regulated-account ramp.

Action

Validate both thresholds with partners by 18 August.

Strategy slide16:9
Recommendation / conditional

Partner-led delivery meets the economic objective.

Retain the 25 strategic accounts. Transfer the remaining portfolio across two specialist partners.

Call changes above 8% churn or 16-week ramp.

Working sheetA4
Decision working sheet / EU operating model

What must be true for the partner option to work?

Objective
Decision criteria
Evidence
Assumptions
Trade-off
Test and owner
Decision reviewChallenge mode
Challenge 02 / material

Would the recommendation survive a 20-week regulated-account ramp?

No. Confidence falls to 54% and the hybrid transfer becomes the leading option.

Required evidence: ramp cohorts by regulatory segment. Owner: Maya Chen. Due: 18 August.

Data visualisationDecision sensitivity

Churn and ramp can reverse the recommendation

Transferred churn−18 ptsPartner ramp−14 ptsUnit cost−7 ptsBase confidence 72% · ranges include stated scenario assumptions
Publication coverDecision Review / No. 04
GreenSquare / Decision Review

The assumption that changes the call.

Decision visualisations

Direct labels, material uncertainty and the threshold that changes the recommendation.

Option comparison

Two partners leads on economics; control is the accepted trade-off.

Direct comparison of economics, control and speed for the three operating-model options.Retain teamTwo partnersHybrid transferEconomics 42Economics 86Economics 69Control: retain 92 · partner 58 · hybrid 76Speed: retain 82 · partner 68 · hybrid 61

Evidence strength

The recommendation rests on 63% confirmed evidence and one material assumption.

Confidence composition showing confirmed evidence, derived analysis, assumption and unknown.Confirmed63%Derived25%Assumption9%Unknown3%Assumption A-03: transferred-account churn below 8%

Decision sensitivity

Churn and partner ramp can reverse the recommendation.

Sensitivity bars rank the variables that have the greatest effect on recommendation confidence.Transferred churn−18 ptsPartner ramp−14 ptsUnit cost−7 ptsBase recommendation confidence 72%

Scenario range

Only the downside partner case misses the FY27 break-even objective.

Scenario ranges show annualised operating contribution under downside, base and upside cases.break-evenDownsideBaseUpside−€1.2m+€1.2mRanges include ±3 pts churn and 8–20 week ramp.

Confidence composition

Evidence quality is adequate; implementation readiness is the weak layer.

Four aligned measures show confidence in evidence, logic, option coverage and implementation readiness.Evidence quality84Logic coherence78Option coverage72Implementation54Composite 72% · no arithmetic precision implied

What would change the recommendation

Either threshold reopens the call; both are being tested.

Threshold gauges show transferred-account churn and partner ramp against the point that changes the recommendation.Transferred churn6% current assumption8% thresholdPartner ramp12 weeks assumed16 week thresholdOwner: Maya Chen · evidence due 18 August

Decision progression over time

Confidence rose with account evidence, then reopened when ramp risk emerged.

A directly labelled timeline traces decision confidence as evidence and challenge events occur.FrameCriteriaAccount evidencePartner diligenceRamp challengeTest planned02 Jul05 Aug